What is Dental Bookings?
Dental Bookings is a free service for patients to find and book or request dental appointments online.

How do I register?
Registration can be done online through our website www.dentalbookings.com.au. Simply go to our 'For Dentist' section for more details.

What do I need to be part of the Dental Bookings site?
All you need is a device with an Internet connection near your appointment schedule. This could be a computer, iPad or tablet. You will also need to access your nominated email address for the patient details.

Do I need my own website?
No, you do not need your own website.

Do I need a practice management software?
No, you don't need a computerised practice.

How much does it cost?
Please contact us at info@dentalbookings.com.au for more information on our package options that suit your practice.

Is my computer secure?
Dental Bookings is web based. You should take normal precautions for security of your computer when using the Internet. All transaction are secure and encrypted.

Does it connect to my practice software?
No, it does not connect to your own software.

Do I have to sign a 'lock-in' contract?
There are no 'lock-in' contracts. If you are on a monthly subscription, the change will take effect the month after your subscription expires.

Do I need training?
It is a simple system and very easy to use. Feel free to call us for assistance.

Can I put my auxiliary on the site too?
With each subscription all members of your practice are covered.

Can you help me setup my practice Profile and Biography?
Yes, simply email us your Practitioner and Practice details and we can finalise and upload your information on your behalf.

Can you run me through the set up?
Yes, simply let us know a convenient time to contact you to run you through the set up process.

Do I install a program on my computer?
We have a program that you may choose to download to help make it easier for you to track your appointments.

Does the whole practice have to be registered?
No, you can just sign up one practitioner. If at anytime you would like to add another Practitioner you can do this within your account.

How can I setup a multi-dentist Practice?
You can add additional Practitioners either in the registration process by clicking on 'Add another Practitioner' or once logged into your account visit the 'Manage Practitioner' page where you will be able to add or delete a Practitioner at any time.

How do I change plans?
Simply email or phone us and we can arrange this.

How do I suspend or close my account?
Just give us an email or call and we will suspend the account. If you wish to reopen it in the future, again email or call us and your account can be reactivated.

Where do I set the mobile number and email address for the booking alerts?
You will find the alert settings in your Practitioner's account on the left hand side of the screen. Please ensure these details are kept up-to-date.

What if my reception computer isn't connected to the Internet?
You will need a device that has an Internet connection nearby to access your appointment calendar on the website.

Do I have to have a website?
You do not need a practice website. The only thing you need is a device with an Internet connection.

How do you rank results?
Results are ranked based on the relevance to the search criteria entered by the patient. These criteria range from location, time and date, name of Dentist or Practice or type of service or practitioner and the closest available time.

Will patients who book online need to pay something by credit card at the time of making the booking?
No, there is no payment to Dental Bookings by the patient. That is a free service to patients.

When will Dental Bookings bill the dentist?
Dentists will either pay a monthly subscription fee on the first of each month for the month ahead, or one annual payment in advance.

Does Dental Bookings take payments from patients?
No, Dental bookings does not take any payments from patients. The dentist is paid directly for any treatment that is performed.

What happens if a patient fails to attend or is late and misses the appointment?
The aim of this service is to connect people. We encourage practices to call patients to establish contact with them and discuss why they are attending. We also suggest letting the patient know about the practice cancellation policy. It is the same procedure for any new patient. There is always the chance that a patient will not attend. However, Dental Bookings gives the practice all the personal details such as name, mobile, email, DOB and address. You would then treat them the same as any other patient that did not attend, according to your practice's policy.

How do I prevent double bookings?
To prevent double bookings, make sure that you update both your times available on Dental Bookings and those on your practice management software. For example if an appointment is booked by a patient, at the practice or over the phone, immediately remove that time from the site by clicking on the time and selecting 'Remove'.

Are dentists allowed to advertise free consultations?
Yes, Dentists can write that information in their Practice Biography or Practitioner Biography sections.

How can patients find out what the anticipated treatment fee will be?
We suggest that they contact the practice to ask what the costs are likely to be if concerned about it.

Can patients search by doctor's name?
Yes, the search bar allows for 'Name' searches and will take the enquiry directly to the appropriate profile and available times.

How will the "Google Ad words" work on Dental Bookings?
We intend to use Google Ad words to support our practitioners from time to time. We will be using specific locations and procedure keywords to optimise ranking on search engine websites.

Are there any limitations or restrictions on what dentists can say or the way they can promote their practice on their info page?
We advise practitioners to adhere to the AHPRA Policy for advertising.

Will you have a doctors only section on your website?
Yes, access to each individual account is by username (email address) and password. This directs you to 'My Account' where you can control the settings for Alerts, Contact details, Appointment Updates, Practitioner details and Services provided.

Will Dental Bookings provide statistical data to subscribers regarding details of bookings over a period of time?
We will provide booking information monthly to each registered practice.

Will Dental Bookings be collecting any personal data from patients at the time of booking, for example the age, sex, and suburb?
Yes, we intend to gather information to provide our clients with a very interesting periodical newsletter. It will include where the visitors are accessing the site from, the number of unique daily visitors and other statistics. We will also use this information for marketing purposes such as Google Ad words and other online media.

Can I direct patients from my website to my own booking profile?
Yes, we can give you a link which you or your website developer can add to your website. The link will take your patients directly to your available times. Please contact us at admin@dentalbookings.com.au